While all of the websites built at Drupal Connect ensure you are able to manage the day to day content updates of your website, periodically the site will require security updates, system upgrades, version upgrades and other general service requests.

Drupal Connect offers enterprise-class Drupal support for sites large and small. Our support program include robust support in person, via phone, email and chat support channels to ensure you get the support you need, when you need it. We've built a team of expert Drupal developers to provide assistance and to extend your in-house expertise, helping you deploy Drupal with confidence.

Below is an overview of what our Drupal Support Plans look like:

Kick Off:

• Support project is set up in our internal tracking system
• Determine hours allotted for support
• Developer(s) is assigned
• Kick off meeting to review site, make introductions and create a laundry list of support tasks / development projects for upcoming week(s)

Workflow:

• Client submits ticket through email
• Developer responds and completes the task within 4-48 hours
• Should the task not be time sensitive, or require additional information, the developer works with the client to set timelines for completion
• If the ticket is larger than 6 hours (like a mini project, such a homepage redesign) we provide an quote and obtain approval before moving forward